Sitting in the breakroom listening to his boss drone on about software updates and new network passwords, Bill couldn’t stop his leg from shaking. He was nervous. The deadline was closing in less than an hour and he needed to submit a proposal to a potential client. All he could think about was how much he needed to close this deal, and he was getting frustrated that his boss was dragging out this meeting for so long. Bill’s numbers have been slumping this quarter, so he wasn’t listening to what his boss was saying, he just wanted to send that proposal.
As soon as Bill heard the words, “thanks for coming everyone” he rushed to his desk. He booted up his computer and opened the proposal for one last review before sending. Just 15 minutes left now. Everything looked good so he opened the proposal website to send it in. After clicking on the Firefox icon an error message appeared saying his computer couldn’t connect to the Wi-Fi. Bill was confused; everything was working fine when he left work yesterday. Not wanting to waste time trying to troubleshoot, Bill shuffled through a stack of post-it notes and loose files to find the Wi-Fi password.
He types it in. Still can’t connect. Getting nervous and frustrated, Bill carefully types in the password again using only his index finger to type one letter at a time. Sure of himself now, Bill clicks connect. Still can’t connect. Infuriated, Bill looks at the clock and starts to panic. Just five minutes left.
Suddenly Bill starts to vaguely remember his boss saying something about changing the Wi-Fi passwords. Like a bat out of hell, Bill dashes down the hall to his boss’s office. The door was locked, but there was no time to respect the power distance. Bill hysterically bangs on the door. As soon as the door opens, Bill demands the password. His boss, visibly upset, hands Bill a piece of paper with the new password.
With password in hand, Bill races back to his desk. He sits down and punches in the password. It finally works. He opens the browser and goes to the website to submit the proposal. The page seems to load for an eternity. Once it finally loads, Bill’s heart drops. There are just two words on the screen, “DEADLINE CLOSED.” The sale was dead and Bill knew he little chance of hitting his numbers now.
Had Bill signed up for JD Young’s Managed Network Services, all this could have been avoided. See how MNS can save the day and prevent IT horror stories like this.