Why One Man Shows Don’t Cut It

IT guy

All client names have been changed due to confidentiality agreements.

Using the friendly neighborhood IT guy is fine when a company is starting out. But when the friendly neighborhood IT guy sets up an open guest Wi-Fi network with access to your company’s internal network, it’s time to rethink your IT approach.

The Client

Acme Heat and Air is a rapidly growing full-service heat and air company with offices in Tulsa and Oklahoma City. With more than 20 employees and the need for seamless collaboration between offices, Acme needed a more robust IT solution than their current one-man-show could offer.

The Problem

The overarching problem was that Acme’s IT infrastructure hadn’t grown with the company as they expanded over the years. This manifested in widespread issues that were taking a toll on both day to day business operations and big picture capabilities. Upon assessment, we found multiple oversights and vulnerabilities their current outsourced IT provider had neglected to solve.

Problem 1: Equipment was old and outdated
Outcome: Computers couldn’t keep up with the pace of business

Problem 2: Each computer had an individual backup solution syncing with the wrong folders
Outcome: Lost data could not be recovered

Problem 3: File sharing was set up for workgroup level
Outcome: Users would lose connection to the shared network every time they rebooted

Problem 4: Most computers were licensed for home use instead of business use
Outcome: Violated vendor agreements

Problem 5: Guest Wi-Fi was open and had access to the internal network
Outcome: Created an easy way in for hackers and cyber attacks

Problem 6: Computers had no or out of date antivirus software
Outcome: Left computers susceptible to viruses and malware


Solution

After identifying all issues, JD Young created a plan to upgrade Acme’s infrastructure and transition to a fully managed environment. This process took roughly 3 weeks to complete and we are continuing to manage Acme’s IT systems and act as their primary IT provider.

Solution 1: Outdated equipment was replaced
Outcome: Reduces the cost of tech support and allows users to conduct business more efficiently

Solution 2: Installed suitable data backup program
Outcome: Lost data can be quickly and easily recovered

Solution 3: Network attached storage was created
Outcome: Allows users to share across multiple devices

Solution 4: All licenses were corrected
Outcome: Prevents voided warranties and contract violations

Solution 5: Encrypted Guest Wi-Fi
Outcome: Protects network from cyber attacks

Solution 6: Implemented remote monitoring
Outcome: Ensures all antivirus software is updated and patched