Superior Service for Multifunction Devices

Superior Service

We have built our reputation on offering superior service to our customers for over 60 years.

We realize the importance of quick response times, minimal down times, and preventative maintenance calls to maximize your office efficiency. That is why you can trust our service team to keep your organization’s systems running at peak performance. We know you have choices in selecting a service provider. Compare the JD Young Service Difference with other providers.

  • Ricoh Partner
  • Toshiba Partner
  • Lanier Partner
  • Konica Minolta Partner
  • Canon Partner
  • HP Partner
  • Lexmark Partner
  • OKI Partner
  • Kip Partner
  • Square9 Softworks Partner
  • Duplo Partner
Our top priority is providing World-Class Service

Our Mission

Our top priority is providing World-Class Service to our customers by our professional service team who is dedicated to respecting, serving, and supporting our customers and one another.

The JD Young Service Difference

Award Winning Service Organization

Nationally Recognized Award Winning Service Organization

  • BEI & ENX Office Technology Service Excellence Awards
  • Multiple Manufacturer Service Awards
  • Members of BTA and BPCA Industry Groups for best practices
  • Customer satisfaction surveying and monitoring using the “Net Promoter Score” system
  • Professional service team of technicians with manufacturer certifications and tenured experience, supported by field service supervisors and managers
Support When You Need It

Support When You Need It

  • Rapid response times averaging less than 4 hours
  • Customer help desk and technical support
  • After-hours service and support, 24/7/365 for critical locations
  • Local customer service center personnel for service & supply requests
Supplies And Service Under One Roof

Supplies And Service Under One Roof

  • Backup equipment pool for customer loaners and emergency needs
  • Large inventory of local parts and supplies to fill 99% of orders same day
  • Service and supplies provider for most major brands of copier, printer, plotter, scanner and fax products, as well as telephone systems, network infrastructure and IT services
  • Certified staff for network and connectivity services
Network Maintenance

Network Maintenance

  • Competitive rates for service contracts or time/ materials based calls
  • Real-time wireless dispatching and information links for field technical staff
  • Preventive maintenance/“rounds” calls performed to prevent down time and emergency calls
  • Daily monitoring of service records and reports to ensure customer satisfaction
office system maintenance plan

Do you have office systems with no maintenance plan?

Are you unhappy with your current service provider? Should you repair or replace your current equipment? At JD Young, we understand not all equipment is under contract or that you may have purchased your machine from another source. Either way, we would like to help. Contact us to have one of our 30+ trained and certified technicians come out to your facility for a free consultation to look over your system. We will give you an assessment on the best solutions for maintenance, service, or replacement.

Choose JD Young as you Service Company

Choosing a Service Company

What questions should you ask when deciding which service company to place your confidence in for your office equipment?

Superior Service for Multifunction Devices

When I call, what type of response times can I expect from the service company?

A lot of discussions take place today regarding how quickly a company will show up to repair your machines when a problem arises. Our motto at JD Young is “Prevention of service calls is better than the quickest response time.” Our Tulsa area response time averages less than four (4) hours, but even further than that, we strive for prevention of calls through the use of technician initiated calls, scheduled preventative maintenance calls, and service frequency monitoring.

Superior Service for Multifunction Devices

Will the company I choose still be in business a year from now?

Unfortunately, we see companies come and go. Others may restructure under a new name, leaving customers holding a paid-for service contract that is worthless. JD Young is locally owned and operated and is a vital part of the Tulsa community. Over 60 years of proven trustworthiness says a lot and is only possible with reputable business standards that assure we will be here tomorrow to honor your trust and provide the service you expect.

Superior Service for Multifunction Devices

Will the company I choose have a large enough staff and support system to handle all of our service needs all of the time?

Today’s business climate is highly dependent on technology to keep processes, paperwork and data flowing. In addition, newer systems are highly integrated and sophisticated. We feel only highly trained technical professionals who carry adequate parts and technical data can service today’s complicated business systems. We constantly invest in the latest equipment and training for our staff to ensure we provide the highest level of knowledge and service to your organization.

We Measure Customer Satisfaction

Measuring Customer Satisfaction

Net Promoter Score

What do top name companies like Apple, Southwest Airlines and Costco have in common with JD Young? We take customer feedback very seriously and use it to drive continuous improvement. In a recent Harvard Business Review article, researchers found that the key question that companies need to ask is; “How likely is it that you would recommend us to a friend or colleague?” This approach is a central part of our daily operations. Since 2012, we have used the Net Promoter Score system to gain valuable feedback from our customers. It is one more way we emphasize having true customer vision in all that we do.

Net Promoter Score Leaders

Many companies claim that they have the “Best service in the business,” but few even have a way to measure how happy customers are. Here at JD Young, we have a system that allows us to capture feedback after every service call. We use the Net Promoter Score System.

The average North American company has a Net Promoter Score of 10.

Some well-loved companies reach scores into the 70s and 80s.

Net Promoter Score Leaders
Net Promoter Score Leaders
Net Promoter Score Measurement

The Net Promoter Score (NPS) is a straightforward loyalty metric that holds companies and employees accountable for how they treat customers. It is both a loyalty metric and a discipline for using customer feedback to fuel profitable growth in your business. Employees at all levels of the organization understand it, opening doors to customer centric change and improved performance.

Superior Service for Multifunction Devices

Don’t Just Take Our Word

Read the quotes below from some of our happy clients.

"The helpdesk technician was very pleasant to work with over the phone, and he continued until he had the entire issue set up. He taught me how to make the changes in the future when we add new people to the machine."

"Our elevators were down and the technician still walked 7 flights of stairs to take care of our copy machine. We are very thankful of that! He was very polite and professional, and we are very happy with our service through JD Young!"

"The technician did a wonderful job. Way over and above what the initial service call was requesting. We needed him to do what someone else was supposed to do, and he picked it up and went to work. Thanks!"

"I'd just like to take a second to say thank you to our technitian. He came out to the food bank yesterday, and upon hearing that I was having an issue with a printer in my hallway, he stopped by to check it out. I've been asking for help with this printer for months, and no one here had believed me that there was a real problem. He patiently listened to me, ran diagnostics, and then worked with me to find a solution to the problem. He gave me peace of mind, fixed my problem, and was an incredibly nice and personable dude throughout. Thank You."

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