You may not think about it every day, but copier maintenance is vital to keeping your business running smoothly. If the copier goes down, it can put a real damper on employees’ productivity and cost you a hefty repair bill.
Ideally, you’ll have a service agreement in place before you run into problems. The best time to set up this kind of arrangement is during the purchasing or leasing process. Knowing what your options are upfront will help you make an informed decision about which copier is right for you and your business.
When you’re comparing copier service contracts, it’s important that you fully understand what each agreement is offering. You’ll want to know what the agreement covers in regards to preventative maintenance, response time, and loaner units in the event of offsite maintenance.
One metric that should carry a lot of weight in your decision-making process is a number of copies your company makes every month. This number can affect the contract, so make sure you have a realistic number.
Here are a few more items to consider when evaluating copier support:
- Make sure you’re comparing apples to apples when considering copier support agreements.
- Check out copier support from major office suppliers.
- Contact manufacturers directly to find a technician qualified to service your brand.