Is your IT team working on mission-critical tasks or fixing printers?
All too often IT managers earning expensive salaries get stuck hunched over a printer fiddling with toner cartridges and paper jams. This is time that could (and should) be spent doing what they were hired to do. Every time the IT department has to go fix a copier or printer it means they won’t be working on profit-generating tasks. Studies have shown that 25 percent of help desk calls are printer and copier-related – that’s a quarter of your IT department’s time spent dealing with non-critical issues.
Even placing orders for supplies, calling in repair tickets, and installations take up your IT staff’s time to deal with all the separate vendors and service providers. This is not to mention the fact that your other employees are sitting around waiting for your IT staff to fix the printer so they can get back to work.
A recent survey discovered that IT professionals’ top priorities should be:
- Analytics and Business Intelligence
- Cloud Computing and Virtualization
- Building your Infrastructure
- Improving your CRM and ERP
- Managing your Network
In case you missed it, fixing printers isn’t on that list. So how can companies marshal their IT department’s time well? A simple solution is to use JD Young’s Managed Print Services (MPS). This service not only consolidates all your printing needs to one vendor with one bill, it can also reduce the number of breakdowns and quickly fix them when they do happen.
Your IT managers will be free from the burden of managing tedious administrative tasks, so they can focus their core skills on lucrative projects that will make your business more profitable.
Reduce frustration and administrative costs while increasing the productivity of your valuable IT staff.