When Service Is More Valuable Than Technology


For better or worse, modern businesses rely on technology, equipment, and hardware to function properly. Between computers, servers, printers, scanners, etc., companies need equipment to be in optimum working condition at all times.

Despite technological advances and improvements, machines will malfunction and servers will go down. When equipment goes down, work grinds to a halt and companies lose money.

So, what’s a company to do when its office equipment is on the fritz? Or maybe the better question is, what’s the real value of service agreements?

Here are a few things companies should look for when selecting an office equipment service provider:

  • Quality of Service: Promptness of service and reliability are essential qualities that need to be discussed with a potential service partner before making a decision.
  • Local Presence: A local presence is critical to providing quick service and reducing downtime. A qualified service provider will be able to give an average response time for their service area. Companies should ensure a service providers’ response time is suitable for their business needs.
  • Referrals: Requesting referrals from potential providers will serve as a good indication of overall satisfaction. In addition, asking about a provider’s history of success working in related industries will give an even more precise picture.

At the end of the day, service is more valuable than technology because technology depends on service to function. JD Young strives to provide excellent service and ensure our clients’ businesses will run efficiently at all times.