Like any machine, office printers will eventually require maintenance. Due to their complexity and specific needs, office printer repair and maintenance typically fall outside of the realm of responsibility of both IT technicians as well as maintenance professionals. In order to keep your office printers operating efficiently for years to come, you should know what to look for in a printer repair technician service. In this piece, we’re going to look at some of the questions you should be asking before hiring a printer maintenance and repair service.
Do these printer repair technicians have the proper experience?
When discussing experience with a printer repair service you’re considering hiring, ask them about your specific models. They should be able to tell you how long they have been working on that particular model and what has changed on it in terms of hardware and software over the years. They should also be able to give you a head’s up as to what to expect in the future. If they’re willing to “take a stab” or a “crack” at repairing your model, run for the hills.
Are these printer repair specialists certified?
Ask your printer professional if they hold any certifications to work on your model of printers. While most printer repair technicians will have a general working knowledge of most printers, it is best if the repair service is actually certified to repair your printer by the company that manufactured it in the first place. This will generally allow them to update parts and software for your model. If they have no relationship with the company, don’t be shy — ask why!
Will these printer repair professionals act in your best interest?
It can be hard to initially gauge if a printer repair service is acting in your best interest at first or if they may be setting you up for expensive failure. Check out what past clients have to say about them. You may consider asking the printer repair service how many repeat customers they have. Ask which client they’ve had the longest. Talk to that client about the pros and cons of going with that service.
Are these printer repair professionals taking the network into consideration?
It is rare for many companies to have one single printer these days. Check to see that the printer repair technician is taking how the printer communicates with other devices into consideration. They should be knowledgable about printer networks as well as the inner workings of the printer itself.
Can these printer repair specialists help you maintain your printer?
Having your printer fixed once is good, but learning more about the inner workings of your office printer can be hugely beneficial for companies. Will this printer repair technician give you a head’s up on potential issues that may occur with your specific model printer? Will they give you pointers as to how to prevent specific issues? Their willingness to help you make them less necessary will also help you determine if they will be your printer repair service for the long haul.
Are these printer repair technicians professional and courteous?
When these technicians come to your location, will you look forward to the visit or dread it? If technicians are causing messes that they don’t clean up or refuse to provide advice about your particular model printer, this can make for a less pleasant customer service experience. This can be especially frustrating if you get locked into some kind of contract with them in the future.