Questions to Ask Production Printer Vendors (Beyond the Unit)

asking sales person questions

(6-min read) Less like a transaction. So, you’ve decided to start looking for new production print equipment. It’s now time to determine which model will best suit your needs, but more importantly, you’re faced with deciding which company to enter into a business relationship with.  More like a relationship.  More than just transactional, the vendor…Read Full Article

Designing Your Ideal Business Technology Deal (+Free Worksheet)

printer service contract

(5-min read) As a leader within a company or organization, you’ve likely had your run-ins with different business technology vendors. These companies supply your team with copiers, printers, and other tools you need to get the job done. Some of these arrangements have likely been extremely positive. Other aspects—maybe not so great. Wouldn’t it be…Read Full Article

What is a Service-Level Agreement? Your Introduction to SLAs

service level agreement SLA explanation

(5-min read)  If you run or manage a business, you likely need things—services you can’t (or don’t want to) do on your own or product management you’d assume leave to another entity. From phone systems to printer equipment maintenance, there are many advantages to outsourcing a variety of such responsibilities to an outside company. In…Read Full Article

Service Levels Can Make or Break Office Productivity


When picking a new fleet of copiers, multifunctional products or printers, the quality of the service contract is just as vital as the quality of the product. All vendors say they have the best service, but how can you be sure a vendor can back it up after you sign the contract? It takes a…Read Full Article

Top Tips for Keeping Your Copier in Tip Top Shape


You may not think about it every day, but copier maintenance is vital to keeping your business running smoothly. If the copier goes down, it can put a real damper on employees’ productivity and cost you a hefty repair bill. Ideally, you’ll have a service agreement in place before you run into problems. The best…Read Full Article