When you’re in search of an IT partner, there are four criteria points you’ll want to look at. These points are: speed, communication, quality of service, and cost.
- Speed- One of the biggest reasons to invest in a robust IT program is to eliminate downtime and the accompanying loss of productivity, which will both result in lost revenue. Go with an IT provider who can offer rapid response time and has the references to prove it.
- Communication- Sadly, IT stereotypes hold true for a lot of IT providers. Communication skills are sometimes hard to find in the IT world, but it’s worth looking around for. Find a provider who can fix your problems and explain your options in simple terms you can understand. Few things are more frustrating than trying to decipher IT advice you’re paying good money for, so pay close attention to this point.
- Quality of Service - The important role of IT in companies big and small necessitates that IT services are of the best quality. When a job is right, it only has to be done once. Good references are critical to verify the quality of work an IT provider can offer. Years of experience are also a good indication of quality, so going with a well-established provider is typically a safe bet.
- Cost - As businesses become more dependent on technology, IT expenses and IT budgets are bound to increase. When partnering with and IT provider, you need to fully understand what your company is agreeing to and have the assurance your business’s money is being spent well. Having a detailed contract specifying the exact agreement should keep cost overruns to a minimum. But just like building a house, if you change your mind after the job has started, additional costs can happen.