Nationally Recognized Award Winning Service Organization
- PROs Elite – Top 100 servicing dealers in the United States.
- BEI & ENX Office Technology Service Excellence Awards
- Multiple Manufacturer Service Awards
- Members of BTA and BPCA Industry Groups for best practices
- Customer satisfaction surveying and monitoring using the “Net Promoter Score” system
- Professional service team of technicians with manufacturer certifications and tenured experience, supported by field service supervisors and managers
Support When You Need It
- Rapid response times averaging less than 4 hours
- Customer help desk and technical support
- After-hours service and support, 24/7/365 for critical locations
- Local customer service center personnel for service & supply requests
Supplies And Service Under One Roof
- Backup equipment pool for customer loaners and emergency needs
- Large inventory of local parts and supplies to fill 99% of orders same day
- Service and supplies provider for most major brands of copier, printer, plotter, scanner and fax products, as well as telephone systems, network infrastructure and IT services
- Certified staff for network and connectivity services
- Competitive rates for service contracts or time/ materials based calls
- Real-time wireless dispatching and information links for field technical staff
- Preventive maintenance/“rounds” calls performed to prevent down time and emergency calls
- Daily monitoring of service records and reports to ensure customer satisfaction
Do you have office systems with no maintenance plan?
Are you unhappy with your current service provider? Should you repair or replace your current equipment? At JD Young, we understand not all equipment is under contract or that you may have purchased your machine from another source. Either way, we would like to help. Contact us to have one of our 30+ trained and certified technicians come out to your facility for a free consultation to look over your system. We will give you an assessment on the best solutions for maintenance, service, or replacement.