Amber Shanks Technical Resource Coordinator

Meet Amber —  a Technical Resource Coordinator for Service Dispatch. Amber has been with JD Young Technologies for over 13 years. Amber’s duties include fielding calls from customers, determining which service personnel are needed, and dispatching said service personnel to their location with the correct information. Amber prides herself on delivering very personalized service — treating customers like people and not just account numbers. When she’s not providing excellent customer service, she’s likely attending any number of musical events with friends or spending time with her two Pitbulls she refers to as her “four-legged children.”

“We all kind of have the same common goal. And it's basically providing world-class service to all of our customers. But we all have fun doing it. So, that's the I love that part the most.”