Helpful Tips & Advice

Whether your business is insurance, mortgage lending, banking, or a credit union, the last year has likely forced your operations to go digital virtually overnight—and exposed gaps in digital and security capabilities.

While some companies delegate many tasks to trusted service providers, others don’t because they don’t understand the value their partners can bring to the table. Fixing that is a simple matter of learning about managed service providers (MSPs).

What are the signs of a computer virus infection? How do you get a computer virus? These questions and more are answered by computer repair expert, Ken Palmer.

What workplace conditions may contribute to poor printer performance?

Tired of persistent printer or copier jams? There are several steps you can take to prevent them.

How do local business solutions companies stack up against online retailers for purchasing printer supplies? Let’s take a look at the pros and cons of each.

Learning how to properly store your paper can greatly minimize the number of malfunctions you experience.

Does your printer slurp down cartridges a little too quickly? Here are a few possible reasons and fixes to try.

Before you go to adopt that shiny new piece of business technology, ask yourself these five questions.

According to Shopify, you can easily spend more than $40K in your first year of business. That number can skyrocket as you grow your company. One of the best ways to reduce expenses is to partner with a managed service provider.

The provider can install authentication protocols on your printers to ensure only authorized staff can access them. Moreover, the provider can encrypt the data on your devices, set up automatic hard drive wiping, or propose various network

The right IT support network is necessary to secure all communication channels and create safe means of sharing data between internal and external devices. Managed IT service providers can do this in several ways.

Copiers are essential pieces of office equipment that can improve business workflows, boost productivity, and save you money.

Sometimes, you need more than an 8.5” x 11” sheet of paper to get your point across. That’s where wide format printers come into play. These workhorse devices create impeccable final products for displays, marketing materials, blueprints, and more.

A look at what a production printer can do for your business and the reasons for handling print jobs in-house

Multifunction printers provide an array of features and benefits that companies benefit from

A Virtual CIO, often called a vCIO, is a person or company that provides the service and functions of a traditional Chief Information Officer for a business without having that actual person on staff.

Learn how to clear a paper misfeed from a Canon imageRUNNER 4535 Multifunction Copier.

Learn how to remove streaks on your copies from your Canon imageRUNNER 4535 Multifunction device.

Learn how to setup a new scan-to-email address in your Canon imageRUNNER 4535 Multifunction Copier.

Learn how to replace the toner cartridge in your Canon imageRUNNER 4535 Multifunction copier.

Learn how to refill the staple cartridge on your Canon imageRUNNER Multifunction copier.

What are the main reasons for slow internet speeds? Let's answer this question and more like it with computer repair expert, Ken Palmer.

Learn all about the differences between Office 365 and Office 2019 — including features, which is best for you, and much more.

Considering whether to fix or replace your broken or malfunctioning printer device? Here are a few things to consider when weighing your options.

New times call for new questions. Let us answer your questions about temperature screening protocol to help you make an educated decision.

You understand the benefits of temperature screening for employees or customers to your location. Now, learn the pros and cons of manual vs. automatic approaches doing so.

New times call for new measures, including the temperature screening of customers, employees, or students before they granted entry.

Are you taking the necessary safety steps to instill confidence in your customers and inspire them to return?

Is your company sending the right message to your employees about returning to work safely?

Discover how to remove lines on copies from the Toshiba eStudio 3505 AC.

Learn how to easily and quickly replace toner cartridges in your Toshiba eStudio 3505 AC.

Learn how to easily change or refill staples in your Toshiba eStudio 3505 AC.

Learn how to remove email addresses from your Ricoh MP C3503.

Quickly and easily replace the toner cartridges for your Ricoh MP C3503.

No more lost digital scans! Learn how to scan to an email address using a Ricoh MP C3503.

Need to export a document from your Ricoh MP C3503 to an email address? Learn how here.

Are you shopping for a new printer or copier? If so, there's a price even more important than the upfront cost to determine the cost of ownership.

Like a raft down the river, a workflow needs management to ensure a successful journey.

Some malicious emails may look suspicious. Some may look completely innocent. Learn some ways to spot spam emails with this helpful tutorial.

A "free WiFi" connection can be a traveler's best friend, but can soon become your device's worst nightmare. Learn how to stay safe.

When shopping for a new copier, its important to find the right model for your volume. But are manufacturer ratings believable?

Despite the work of the world's greatest engineers, paper jams still exist—plaguing offices and even courtrooms. But why?

Printer not printing? Paper jam? Streaky image? Before you bestow your wrath upon the office MFD, here are a few helpful printer fix tips.

So, your laptop is missing—now what? Here are 5 next steps to take to minimize the damage of so much stolen information.

Are you on the fence over whether to go with an inkjet or laser printer? Let's weigh the pros and cons of each.

Are your copiers and printers in the most optimal locations in your office? Learn how to correctly place copiers and printers in your office.

Do you have a love-hate relationship with laser printers? Before you take a baseball to your office unit, check out these quick fixes.

Considering spiral-bound documents for your clients or office?

To outsource production print jobs or keep them in-house—that is the question.

To make your company printer or copier shopping experience easier to understand, let's see how it compares to buying a vehicle.

Have you ever wondered why black printer ink is more expensive than human blood?

Just because a Managed Print Services provider has the lowest price means they're the best fit for your company. Learn to interview them here.

Not sure whether your church or non-profit organization should lease or buy its printer equipment? Here are a few factors to consider.

Use the pros and cons of your last business solutions deal to build your next one. Also, enjoy a free worksheet download to help you do so.

Before you click "print", take a few seconds to consider if printing that document is really necessary. Here are a few questions to ask yourself.

Before you punt your inkjet printer into the parking lot, we'd like to help you remedy your most pressing printer problems.

Save on printing costs with these printing protocols you may consider sharing across your company. You can claim it was your idea.

So, which is better—a $1 buyout lease or an FMV lease? Well, that all depends. Let's explore which of these equipment lease options is better for you.

Learn how group purchasing organizations (GPOs) can help smaller healthcare providers gain a bargaining power not normally possible on their own.

Does taking a coterminous equipment lease agreement make sense from a business perspective?

At one point in time, creating color images for copiers and printers cost an arm and a leg. Well, times change. Learn what else has changed here.

What exactly is an SLA? When is an SLA necessary? Are SLAs negotiable? Learn the answer to these questions and more.

Still wondering whether to lease or buy your company's office copier equipment? Check out which option makes the most sense for your organization.

Trying to decide between ordering a copier from an online company or buying one through a local dealer? Learn the pros and cons of either decision.

Enjoy this overview of the recommended tools, equipment, practices, and services for optimal remote working environments for your team members.

Waiting forever for your printer to print? Here's a few reasons why it may be taking so long.

Planning on using a virtual private network, but think that printing is now impossible? It's certainly not...if you go about the right way.

So, you're committed to an electronic content management system. Congrats! Now, should you scan all of your past documents? Let's find out.

Can you find documents in a timely manner? Do you find yourself saying things like, "this is the way we've always done it"? It's time for a change.

Many have had their identity stolen by this ridiculously loose handling of cell phone SIM cards. Learn how to avoid being next.

What makes a true leader? We'll give you a hint: it's more than a rank or title. Come learn what separates bosses from true leaders.

If not now, when will you reevaluate your relationship with technology use while driving?

Going to the gym and reading more books are great, but how about the new years resolution to strengthen your passwords? More ideas here!

Is your office printer taking it's sweet time? The issue may be very easily remedied with a few settings adjustments.

Learn how to limit the risks associated with accessing secure business networks while working remotely — or even on the go.

Obtaining and storing unnecessary personal data from your customers is electing to play a pointless game of hot potato.

Sure, your network is secure, but what about physical data storage equipment? Learn a few simple ways to keep physical drives secure.

Are you a chronic social media oversharer? The details you provide may be putting your private info or even company data at risk.

The two-step—more than a fun dance, it can keep hackers out of your personal data.

(2-min read)Whether you have dozens of letters to mail and don’t want to wreck your hand or you just want to give one letter a professional look, Microsoft Word makes it easy to do so. In this tut

Learn just a few ways that a professional content management system can dramatically increase the efficiency of your business.

Short of deleting files, how can you increase your hard drive space? Learn about the benefits of differing file formats.

You use them everyday and probably don't think about them: barcodes! More than on grocery store items, barcode technology has endless possibilities.

How would you feel if you logged in to find all of your files held for ransom? That's what happened to hundreds of dental offices.

Do you have any points in your IT infrastructure that run on Windows 7? Come January 2020, your system could be at risk.

Learn how a developing and keeping with a document retention policy can help alleviate ECM headaches in the future

There's a good chance that your document management system needs some decluttering. Here are a few tips to clear up huge chunks of data.

It's not just the largest companies that are at risk against cyber threats. Fortunately, there are SMB Electronic Content Management services available.

While a printed newsletter seems something out of the '90s or '80s, there's something to be said about provided a printed document for your audience.

For workers on the go, laptops are a blessing. For data security specialists, they can be a curse.

Tired of working in spaghetti-filled closets? Let's take a look at a few helpful server room management tips.

Are you still keeping passwords on sticky notes or in Word files? Are you reusing passwords across systems? Get a password manager already.

Tired of bothersome ads? Ad-blockers can provide an escape from ads as well as help increase the speed and security of your browsing.

Faxes may feel like an outdated medium, but they are still held up in court more than emails in many instances. But why is this so?

Some websites are pits of productivity quick sand. Explore the worst offenders and learn how to block sites without seeming like a jerk.

No, they're not sorcery — they're legally binding signatures. Electronic or digital signatures sure make life easier...but how do they work?

A vCIO fills in the technology gap between a technician and a full-time director...and then some.

Lately, I’ve noticed a bit of lag on my work Mac. Even though it’s a 2011 MacBook Pro, it’s still running like a champ. After the usual helpful restart procedure, the lagging persisted. I did recall t

There are clear advantages and disadvantages to monitoring your employees' internet usage. In this piece, we'll look at some as well as some tips.

Do blue-light-blocking glasses really live up to the hype? We'll examine these supposed eye-strain curing spectacles in this piece.

Has your computer or device screen been giving you eye strain? Maybe it's time to try out what Dark Mode has in store for you.

While we're very happy to not be required to keep paper documents anymore, it's still important to be UETA compliant. What does that mean? Let's learn!

IoT is taking over our devices, but are our security protocols keeping up?

Apple computers and the iOS system have taken the world by storm...but you don’t hear about them being “virus-proof” nearly as much anymore. Why is that?

Office 2019 or Office 365? That depends on what kind of workforce is needing office products. Get a quick rundown here or which is best for whom.

Learn what spear phishing is, how it differs from regular phishing, and how to protect yourself against a spear phishing attack.

Have you recently come across an abandoned USB flash drive? Be cautious of plugging that thumb drive into any computer.

More than just making it harder to find file, poor data management can create real cybersecurity weaknesses that can put your company at risk.

Just by changing a few printing habits, you can help extend your cartridge's life, help save paper, and just be a happier printer user.

Which is better for reading — screen or print? Well, that really depends. In this piece we'll look at the pros and cons of print vs screen learning.

The wheels of justice are spinning just a bit faster thanks to electronic content management systems in the judicial system.

When designing a company brochure, there are a handful of important questions to ask yourself. Make sure your company brochure meets your goals.

If you're doing business on the go, you may be letting third-parties see sensitive company data. Put a stop to it with a virtual private network (VPN).

Ticketing systems for helpdesk are a much more efficient means of getting your IT issue remedied.

The security, flexibility and price of file management is evolving. How is your company keeping up with the times?

Get help grasping IT security scenarios using these familiar situations.

Learn step by step how to declutter your workspace and your office's printer protocol.

Name your files properly to make them easily searchable by coworkers and clients alike.

Is your lack of printing protocols costing your company untold sums of money?

Learn how to optimize the rollout process of a new document management system for your team.

Are your employees accessing company data from mobile devices? There are certain security protocols that can help protect your data.

What is the difference between "http://" and "https://" and why does an SSL certification matter? In this piece, we'll answer these questions and more.

Data infrastructure consolidation is a great way to make your organization's data more secure, organized, and efficient.

Getting a multifunction device (MFD/copiers) with electronic fax servers can reduce the complexity of doing business by offering reliable electronic document delivery and receipt.

As with any new terrain, it’s important that companies know how to navigate safely.

Feeling hesitant to pull the trigger on executing a new document management system out of fear of time and cost? How expensive are your lost documents?

Many of us are guilty of falling into document management ruts that can be easily remedied thanks to incredibly intuitive practices and technologies.

There may be several features built into your office printer that can drastically simplify your workday—if only you knew they existed.

Your printer's paper may have much more impact on its function than you think.

There is a substantial correlation between your office's productivity and your printer service levels.

Is your organization making any of these five data security mistakes? The consequences could be immensely expensive.

Modern technology makes maintaining your organization's document retention protocols a snap.

Learn how scanning can significantly simplify many of your organization's document management processes.

More than scanning for historical archiving purposes, document imaging is also can also take your data into the future.

What is it about color that makes business communications more powerful than black and white? Recent studies have shown that using colors and graphics in sales and marketing resources can significantl

A better understanding of exactly what’s happening with all those pixels will lessen some of the stress related to getting that perfect picture.

When you send your multifunction device (MFD) back to your leasing company, copies of every document you printed may still be stored on that hard disk. 

In our hyperconnected age, instituting a robust identity theft prevention protocol is crucial.

While updating technologies may seem expensive, weighing these costs against security and efficieny concerns may reframe your perception.

How and why should a document management work in tandem with your organization's email systems?

An ECM solution is a powerful tool for businesses, but just how powerful depends on the steps you take to ensure you’re getting the most out of it.

Put your understanding of basic IT key terms to the test.

Save time, money, and the environment by using paper the right way.

Every day, businesses deal with confidential data containing everything from company trade secrets and marketing research, to social security numbers and addresses of employees. Recent news headlines

Printer not printing? Paper jam? Streaky image? Before you bestow your wrath upon the office MFD, here are a few helpful printer fix tips.

Digital imaging allows us to convert hard copies into digital formats that can automatically be sorted and stored based on a wide variety of criteria.

From home repairs to car mechanics, we’d all love to be able to fix everything ourselves. It’s always tempting to roll up your sleeves in hopes of saving some money. However, when it comes to office e

Being aware of the typical IT mistakes made by other small businesses can help you avoid making them in your small business.

What should be considered as the best practice when it comes to creating a secure password? Password security experts weigh in.

Most enterprises are missing opportunities to control assets and costs by not managing office output devices.

Whether it’s working from home when your kids are sick or working from an airport lobby on a sales trip, having the ability to work from anywhere makes life so much easier. Before you leave the desk b

Business is not a black-and-white world. In fact, the best businesses are downright colorful! Research has found that market forces are pushing for widespread adoption of color documents. This is just

Though many take it for granted, remaining diligent on surge protection of our hardware can potentially save your business thousands.

What is Network Access Control (NAC) and why are IT professionals speaking so much about it?

Copier paper is what you would use at your place of employment to mass produce originals that you may need to distribute or file.

An automated document workflow streamlines your business processes, promoting efficiency, speed, and accuracy.

Not all scanning options are created equally. Discover the best scanning option for your needed application.

Make sure that your organization's IT security isn't missing one of these elements.

Gather 'round to hear the story of how Managed Network Services helped a nameless company help eliminate technology downtime.

Choosing cheaper printer supplies may seem to make economic sense, but may end up costing your organization more in the long run.

All client names have been changed due to confidentiality agreements.The concept of core competencies was introduced in 1990 in a Harvard Business Review article. This new management tactic preach

All client names have been changed due to confidentiality agreements.Using the friendly neighborhood IT guy is fine when a company is starting out. But when the friendly neighborhood IT guy sets u

To eliminate this unnecessary confusion, we put together a quick list of important ECM terms with simple and practical definitions.

Despite the growing desire to go paperless, offices across the country are still printing at a steady clip. We might achieve a paper-free office one day, but it won’t be anytime soon. This means print

Learn the basics of document retention — how long documents should be kept based on the category a given document falls under.

Learn about the flexibility that's possible from employing a structured workflow.

You may not think about it every day, but copier maintenance is vital to keeping your business running smoothly. If the copier goes down, it can put a real damper on employees’ productivity and cost y

The cloud has allowed companies to expand their services and offerings without having to invest in a costly onsite server system. While this is a great opportunity for those who take advantage of the

Plan the life of all of your documents—from creation to transit and storage.

Enjoy an overview of digitizing your paper documents into searchable materials.

Most companies have a limited view of scanning that only includes the advantage of electronic storage. While storing files electronically is a much better storage method than traditional filing cabine

Learn about the 4-C's of electronic content management benefits and protocols.

If you feel that you storage is lacking, you may have several duplicate files clogging your systems.

Considering a BYOD (Bring Your Own Device) to running an office environment? Learn the pros and cons of this approach.

Technology has made some huge strides in recent years and created a much more convenient working environment. Connectivity gets much of the credit for achieving this status. By connecting different de

Managed IT services are getting more and more popular with companies of all sizes. Whether you have a big business or a small one, managed IT backup will improve your network service and support, and

To avoid problems down the road, there must be policies created that will analyze what can be archived and what can be permanently deleted.

Learn about process automationautomating — a combination of different character recognition technologies to read and capture text and handwritten data.

Many companies find it problematic to reach a balance between physical documents and the sometimes mysterious dream of going completely paperless. Though physical and digital documents both offer thei

When shopping for a new office scanner, is the speed of the scanner necessarily better?

Considering a third-party IT partner? There are several factors to consider and questions to ask of an MNS specialist.

Mobile security is vital to any business that wants to reduce the risk of unwanted access to their sensitive information.

One huge time suck for lots of businesses is dealing with invoices. Scanning invoices offers four ways to save time with invoices.

Although it might be hard to find time to do, occasionally taking a step back and reassessing your strategies is a necessity for success.

It’s safe to say that our culture has cut whatever cords are left. Gone are the days of being tethered to a power cord, phone cord, or even an Internet cord. Today, the power to run a business can lit

The cloud has been an IT buzzword for a long time now, but a lot of people still don’t fully understand what the cloud is, or how it can be used to help their company.Official Definition- If you G

Using an Electronic Content Management (ECM) system allows your company to efficiently manage both paper and electronic documents, which reduces operating costs by streamlining task efficiency.Inf

One of the biggest problems when outsourcing is knowing what you truly need. What’s the best way to know what you need and what would be a waste of money?

When you’re scanning a 25-page document, and end up with 25 separate files on your hard drive, it’s a sign you need a new scanning system. Odds are you have the wrong kind of scanner or you don’t have

Besides just using common sense when it comes to deciding what needs to be printed and what does not, here are some tips to get the most out of your ink.

As companies continue to go paperless, security software needs to keep information safe.

The significance of IT security can’t be exaggerated, and it’s vital that every company take steps to defend against attack. Being familiar with the three primary kinds of IT security will help you ma

We all know not to download files attached in emails from strangers. The problem is that hackers know we know better and are finding new ways to cause trouble. The newest trick is called Business Emai

When doing a document workflow analysis, the goal is to: understand what document management equipment is being used, find areas where your company can save money by implementing cost saving measures,

Asking the right questions and understanding the available safeguards for your data will help protect your business.

Going from traditional filing cabinets and hard copies to electronic content management (ECM) offers a lot of ways to save.

Anytime an employee leaves, whether they were full-time, temporary, or seasonal, it’s important to tie up any IT security loose ends. This means you need to check for all of the following:Desk- Ch

Employ a handful of best practices to maximize the effectiveness of your organization's document management.

The dawn of the digital age as brought about many conveniences we all enjoy every day. On the other hand, it has made us all vulnerable to cyber-attacks and hacks. With devious entities blasting virus

We can all agree that email consumes way too much of our work day. With emails from friends, family, coworkers, clients, and the constant bombardment of spam, keeping your inbox tame isn’t as easy as

The Problem and Its Cost More than one-third of employees today spend at least 10 hours per week searching for information online, according to SearchYourCloud.com. The average executive wastes si

Proactive is always better than reactive, and that goes double for IT risk management. With 55 percent of small-medium sized businesses experiencing a cyber attack in the past year, and 50 percent exp

For the everyday user, the difference between true backup disaster recovery (BDR) and a simple file sync and share service gets murky. So, why can’t Google Drive and Dropbox replace a true BDR solutio

There’s no denying that technology plays an important role in your daily operations. Unfortunately, as we become more dependent on modern technologies and systems IT failures are starting to directly

Your business likely has a plan in place to protect computers on your network from malware, viruses and data theft. Do you have similar protections on the office printer? Digital copiers, or multi-fun